Product Solutions Engineer
About Loop
Loop is a subscription management platform built for e-commerce brands on Shopify. Our primary market is the US, with growing presence in Europe and ANZ.
We are scaling rapidly, driven by a strong product and exceptional merchant experience. We achieved ~3x growth in 2024, followed by nearly 3x growth again in 2025. Looking ahead, we are building the team and foundation to drive another 2x growth in 2026 as we accelerate toward our $50M goal.
Our DNA
- High Agency — action over instruction
- High Ethics — trust is the foundation
- Positive Attitude — solutions over excuses
- Impact-Driven — if it doesn't move the needle, it doesn't matter
About the Role
Experience: 4–5+ years
You will sit at the intersection of product, engineering, and merchant experience — owning the technical side of client onboarding, data migration, and post-launch support. You ensure every merchant goes live on Loop smoothly, with zero data loss and a seamless experience from day one.
Key Responsibilities
- Client Onboarding — Collaborate with onboarding specialists to understand technical requirements and ensure smooth merchant onboarding
- Data Migration — Own the migration infrastructure to help merchants migrate subscription data from their previous platform to Loop with no data loss or errors
- Technical Support — Provide technical support to clients during onboarding, addressing issues promptly
- Documentation — Create and maintain documentation for common configurations, data migration processes, and popular troubleshooting steps for fast resolution
- Quality Assurance — Conduct thorough testing to ensure no escalations or issues after merchant go-live
- Shopify Expertise — Leverage knowledge of Shopify to help merchants implement custom requirements as expected
Ideal Profile
- Minimum 4–5 years of experience in tech operations or a related role
- Proficiency in JavaScript, CSS, HTML, and Python scripts
- Experience with e-commerce platforms, particularly Shopify, is a significant advantage
- Strong problem-solving skills and attention to detail
- Good communication and interpersonal skills
- Ability to work collaboratively in a fast-paced and dynamic team environment
- Self-motivated and capable of working independently when required
What Loop Offers
- ESOPs for top performers — own a piece of what you build
- Competitive annual appraisals with real, performance-linked hikes
- Comprehensive health insurance for you and your family
- Mental health and wellness support, anytime
- Daily meals covered — breakfast and lunch every working day
- Cab facility for late nights and early mornings
- Annual company retreat
- A warm, ambitious, honest team that wants each other to win
- Immense growth — 3× in 2024, targeting 2× in 2025, building to $50M ARR