Product Solutions Engineer
About Loop
Loop is a subscription management platform built for e-commerce brands on Shopify. Our primary market is the US, with growing presence in Europe and ANZ.
We are scaling rapidly, driven by a strong product and exceptional merchant experience. We achieved ~3x growth in 2024, followed by nearly 3x growth again in 2025. Looking ahead, we are building the team and foundation to drive another 2x growth in 2026 as we accelerate toward our $50M goal.
Our DNA
- High Agency — action over instruction
- High Ethics — trust is the foundation
- Positive Attitude — solutions over excuses
- Impact-Driven — if it doesn't move the needle, it doesn't matter
About the Role
Experience: 4–5 years
You will help merchants design and implement technical solutions using Loop’s APIs, portal, custom CSS, and JavaScript. You will partner across sales and onboarding, own subscription data migrations, support merchants through implementation, and ensure every solution is thoroughly tested and documented.
Responsibilities
Sales Solutioning
- Participate in sales conversations with technical leaders, including CTOs, and advise them on solution design and architecture using Loop’s existing APIs, portal, custom CSS, and JavaScript
Client Onboarding
- Collaborate with Onboarding Specialists to understand technical requirements and ensure the smooth onboarding of merchants
Data Migration
- Own the migration infrastructure used to transfer merchants’ subscription data from their previous platforms to Loop, ensuring accuracy and preventing data loss
Technical Support
- Provide technical support to clients throughout the onboarding process and promptly address any issues or concerns
Documentation
- Create and maintain documentation covering common configurations, data-migration processes, and frequently encountered troubleshooting scenarios
Quality Assurance
- Conduct comprehensive testing and quality assurance to minimise escalations and issues after merchants are onboarded
Shopify Expertise
- Use your Shopify knowledge to help merchants implement custom requirements according to their expectations
Ideal Profile
- 4–5 years of experience in technical operations or a related role
- Strong written and verbal communication skills
- Proficiency in JavaScript, CSS, HTML, and Python scripting
- Experience working with e-commerce platforms—particularly Shopify—is a significant advantage
- Strong problem-solving abilities and attention to detail
- Good interpersonal skills
- Ability to collaborate effectively in a fast-paced and dynamic team environment
- Self-motivated and capable of working independently when required
What Loop Offers
- ESOPs for top performers — own a piece of what you build
- Competitive annual appraisals with real, performance-linked hikes
- Comprehensive health insurance for you and your family
- Mental health and wellness support, anytime
- Daily meals covered — breakfast and lunch every working day
- Cab facility for late nights and early mornings
- Annual company retreat
- A warm, ambitious, honest team that wants each other to win
- Immense growth — 3× in 2024, targeting 2× in 2025, building to $50M ARR